FAQ

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We are located in the village of Mont-Tremblant. Our address is 1944 Chemin du village, suite 1, Mont-Tremblant.

Where is Cykel located?

We are located in the village of Mont-Tremblant. Our address is 1944 Chemin du village, suite 1, Mont-Tremblant.

How many guided tours do you have?

We have 4 guided tours. The group is accompanied by a guide to lead you along the route and help you discover the region.

Do you have to be in good shape to be able to e-bike?

No. You still have to reel, but the electric assistance makes it easier to conserve your energy and maximize your experience.

Do I have to have my helmet?

Helmet is provided, but you can bring your own bicycle helmet.

Bottle of water ?

We have eco-responsible practices so ideally bring your reusable bottle. We have facilities on site to fill it out. If you do not, we sell bottled water.

What size of bikes do you have?

We have small, medium and large.

How long is the battery?

A full charge allows for a 100 km ride on a hybrid bike or the equivalent of 5 hours of moderate use.

Can we take longer than our reservation?

During very busy periods, there are other bookings after you. We ask you to call us to check if the bike reserved.

What is the minimum age to rent the bikes?

All participants for the guided tours must be at least 14 years old and taller than 5 ‘feet (152 cm).

For the rental of an e-bike to a person between 14 and 16 years old, it is necessary to have the class 6D of the driving license.

Cell phone

We ask that you have a fully charged cell phone in your possession in order to call us if you need assistance such as a repair or a fall.